19/10/2026
"The boiler's stopped working." π₯Ά
It's the text every landlord dreads as the weather turns. Here's what happens when that message comes to the Prolink team:
1οΈβ£ We log it and let the tenant know it's being dealt with
2οΈβ£ We book a Gas Safe registered engineer, your usual one or one of ours
3οΈβ£ We give the tenant a time window and the engineer the access details
4οΈβ£ We collect the engineer's report and photos once it's fixed
5οΈβ£ We check the invoice matches what was agreed
6οΈβ£ You get one clear update: sorted β
No chasing, no relaying messages back and forth, and no wondering whether anyone turned up.
Want a hand with repairs across your properties? Send us a message or book a free 15-minute chat:
π https://www.prolinkpropertysupport.co.uk/service-page/discovery-call-with-the-prolink-team
Based in Manchester, supporting landlords and blocks across the UK.