10/19/2026
When engaging with prospective clients, they frequently focus on a singular concern: What is the cost of our services? Rarely do they delve deeper to inquire about EVERYTHING they're actually paying for; our expertise, experience, and qualifications. While we completely understand and agree that money is a huge factor; relying solely on the estimated project cost to determine who you will hire can potentially cost you even more money- and huge headaches- in the end.
Instead, we recommend a comprehensive evaluation of all aspects of the project to ensure a successful outcome. It's not about seeking recognition or accolades, but rather, it's essential to understand that prioritizing cost over quality can result in a subpar- or even catastrophic- outcome, only to be disappointed with the final product and sometimes even forced into a lengthy and grueling correction process.
Here are a few other factors to research and/or discuss with your potential installer:
• What waterproofing system are they using? (Showers, tub decks, wet rooms)
Is the contractor certified on installing the system? All of the major brands offer hands-on classes to ensure that their products are being used properly. It is essential that a singular system is used and they are not mismatching different brands of products. This will result in a loss of warranty from the product manufacturer and there is a significant chance that the mis-matched products do not properly work together, resulting in leakage or water retention. Moisture management is the single most critical factor in preventing tile installation failures, so if not done properly and your contractor decides not to take responsibility, you will be facing additional tear out, installation and possible court costs to remedy it.
• Uncoupling Membranes; subfloor prep (Floors)
These are necessary to help keep your tile and grout intact by preventing moisture issues (over concrete), cracks or movement in the subfloor. Uncoupling membranes allow minor cracks and movement to happen in the subfloor without bothering the tile on top.
• Previously completed work
Can the contractor provide you with ample photos and examples of their previous work? Even better if you can see their work in person- i.e open houses, parade of homes, or even commercial spaces if available.
• Internet searches (Reviews, potential previous legal situations, etc)
Doing a quick internet search of a company or contractor’s name can sometimes very easily show you potential red flags. It’s not very often that a homeowner will keep it to themselves if they have a really bad experience with someone.
✨Moral of the story: be sure to do ALL of your homework and weigh the options respectively. Cheaper from the start doesn't always equal cheaper in the end.
