If you have any problems contacting any of our people or services, please let us know on 0800 652 8104 (freephone) or email [email protected]
Our Customer Experience team is here to help with your enquiries and book your repairs:
Monday, Tuesday and Thursday: 8.45am to 5pm
Wednesday: 10.30am to 5pm
Friday: 8.45am to 4pm
Call us on 0800 652 8104 (freephone) to speak to one of the team or book a call back or visit from your Neighbourhood Manager. Emergency repairs are where there is a risk to health and safety, or where there is a risk of serious structural damage to your home such as a burst pipe, or major electrical fault. Our contractors will make your home safe within 6 hours, but please allow us access within this time. We will usually try to complete the repair within 24 hours but if materials or special services are required this may take longer. Other Contacts
Any problems with your gas fired heating system should be reported to Dalex Systems Ltd on 0800 038 5599*. (24 hours)
If you smell gas in your home, phone Transco straight away for help and advice on 0800 111 999*
If you have a power cut call 105.
* Calls to these numbers from a BT Landline are free. Call charges from mobile phones and other providers may vary. Our Social Media House Rules:
We love to hear from our customers and partners on FB. Our guidelines help make this channel a safe space for all to share experiences, contribute ideas and feedback, and to access our services.
* We welcome open discussions about our services however we ask that you treat everyone within our social media communities and environments with respect.
*As per FB rules, please do not post or use any vulgar, obscene, abusive or threatening language - such posts will be removed.
*Inappropriate, threatening or offensive posts about BHA, our subsidiaries, any member of staff or working partners will be removed.
*We have zero tolerance for abuse directed at any BHA customer or other FB users. Please treat others as you would like to be treated yourself.
*Don't spam our page with repetitive comments or link baiting.
*We do not allow users to promote or advertise other services on our social media channels - such posts with such content will be removed.
*BHA reserves the right to remove any posts which breaks these House Rules.
* Where we have concerns about the safety and wellbeing of an individual - where possible, if the user is one of our customers or lives in one of our homes, we will endeavour to visit the individual to resolve their question or concerns in person. Where we have most serious concerns about an individual’s wellbeing or safety, we reserve the right to report our concerns to Scottish Borders Council’s social work team and/or Police Scotland.
