16/10/2026
MY JOB QUOTE — WHERE IS YOUR CUSTOMER PROTECTION POLICY?
I have contacted MyJobQuote FOUR TIMES TODAY, including attempts to contact representatives who have previously dealt with me. Not one response.
I have reported a customer obtained through your platform who has failed to pay me over £1,100 for completed work. I have also made you aware that another contractor working at the same property reports being owed almost £5,000.
Despite these serious complaints, I have subsequently seen the same customer advertising for further tradespeople through your platform.
My questions to MyJobQuote are simple:
1. What is your policy for dealing with customers reported for serious non-payment?
2. What action have you taken to investigate these complaints and protect other tradespeople?
3. Why have FOUR attempts to contact you today gone unanswered?
4. Why is this customer apparently still able to advertise for further work while these concerns remain unresolved?
Tradespeople pay to access leads through your platform. Surely the very least they should expect is a response when serious concerns are raised?
Your continued silence is extremely disappointing and raises serious questions about how you handle complaints and safeguard the tradespeople who pay to use your service.
MyJobQuote, I am asking you publicly: what exactly are you doing about this?
Sarah Dacey
SND Builders Ltd