We Ship Worldwide with ๐๐๐ซ๐ซ๐๐ง๐ญ๐ฒ & ๐๐ก๐ฒ๐ญ๐จ๐ฌ๐๐ง๐ข๐ญ๐๐ซ๐ฒ Certificate from Bali, Indonesia. ๐ฎ๐ฉ
โ ๐๐๐ค:
๐ญ. ๐๐ผ๐ ๐บ๐ฎ๐ป๐ ๐ฑ๐ฎ๐๐ ๐ฟ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐ฑ ๐๐ผ ๐๐ฒ๐ป๐ฑ ๐๐ต๐ฒ ๐ฝ๐ฎ๐ฐ๐ธ๐ฎ๐ด๐ฒ๐ ๐ฎ๐ณ๐๐ฒ๐ฟ ๐๐ต๐ฒ ๐ฝ๐ฎ๐๐บ๐ฒ๐ป๐?
5-15 working days for the whole process
๐ฎ. ๐๐ ๐๐ต๐ฒ๐ฟ๐ฒ ๐ฎ๐ป๐ ๐๐ฎ๐ฟ๐ฟ๐ฎ๐ป๐๐? with a minimum of 600 US$ purchase, Shipping & Phytosanitary are included (with a compliment). However, any cost in the buyer's country is borne by the buyer.
๐ฐ. ๐๐ ๐ฎ ๐ฏ๐๐๐ฒ๐ฟ, ๐ถ๐ ๐๐ต๐ฒ๐ฟ๐ฒ ๐ฎ๐ป๐ ๐ฝ๐ฒ๐ฟ๐บ๐ถ๐ ๐ ๐ป๐ฒ๐ฒ๐ฑ ๐๐ผ ๐ฝ๐ฟ๐ฒ๐ฝ๐ฎ๐ฟ๐ฒ? Some countries don't require any permit for the plant shipping, some are, you can please check on your country regulation. In some countries for orders over 12 pcs you will need an import permit.
๐ฑ. ๐ข๐ป๐ฐ๐ฒ ๐ถ๐ ๐ฎ๐ฟ๐ฟ๐ถ๐๐ฒ๐ฑ ๐๐ต๐ฎ๐ ๐๐ต๐ผ๐๐น๐ฑ ๐ ๐ฑ๐ผ? We provide a 'thank you card' along with a QR code to scan. Once you scanned it, you will have a guide to take care of your just-arrived plant.
๐ค ๐๐๐ซ๐ฆ๐ฌ & ๐๐จ๐ง๐๐ข๐ญ๐ข๐จ๐ง๐ฌ:
1. We send the package from the initial order. with a delivery capacity of 40-50 packages per week. You can check the extent of the process that we have done at the following link https://www.aphis.usda.gov/aphis/ourfocus/planthealth/import-information
2. Indo Tropical Plant will provide phytosanitary and invoice
3. IndoTropicalPlant responsible for inspection in Indonesia, after the package is sent, all inspections in the destination country are the responsibility of the buyer
4. The buyer is required to provide shipping instructions to comply with the regulations of the destination country, If the buyer does not, Indo Tropical Plant will follow the standard procedure and the buyer has no right to sue if a problem occurs. Any issue will be solved through discussion.
6. Cancellation is not allowed after two days of the order, we don't accept return or plant exchange.
7. Minor damage to the plant may occur, as the risk of shipping.
8. If the delivered plants damaged or rotten, a 70% max replacement will be carried out and the shipping costs will be the responsibility of the buyer.
9. No refunds policy unless there are other conditions agreed upon
10. All forms of taxes and inspection fees in the destination country are the responsibility of the buyer
11. Indonesia Shipping Policy obliged a phytosanitary certificate from the Quarantine service by the Ministry of Agriculture for every plant export to ensure all shipped plants are free of pests & diseases. Indo Tropical Plant will provide Phytosanitary service for free for all of our plants. This process requires 5 (five) working days.
12. The whole process of applying for a plants export permit is 10-15 working days
๐ฐ ๐๐๐๐ฎ๐ง๐ ๐๐จ๐ฅ๐ข๐๐ฒ:
1. If there are any damaged plants we will do our best to replace the plants. We provide plants for free up to a maximum of 70% according to the invoice. Shipping and Phytosanitary costs are borne by the buyer, due to damage in shipping is part of the risk of buying live plants.
2. Must include clear videos and photos when opening the package as proof, please also attach your Phytosanitary certificate on the box.
3. Refund only applies to plants whose whole fully damaged (leaves, stems, and roots). Leaves only damaged plants will be not refunded.
4. If the plants still plantable, the buyer must send the damaged plant to particular addresses within their country.
5. The buyer is prohibited to report complaints on social media. This is will cancel all the refunding processes.
๐ ๐๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐ ๐ข๐ง๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง:
1.Buyer MUST provide an active phone number, many delivery failures is due to the unreachable buyer.
2.The longest shipping duration most likely due to the customs process please call the vendors due to the shipping delay issue.
3.Shipping vendors used DHL or EMS we will provide the Tracking number, US & Europe via DHL, Asia via EMS.
4. Indotropicalplant is not liable for any damage caused by the Custom. Shipping to USA ๐บ๐ธ
Shipping over 12 pcs of plants to the USA required an import permit. If your plant order is above 12 pcs. Please send your import permit to our email:
[email protected]
Please also refer to the latest update here. Shipping to Canada ๐จ๐ฆ
The buyer is required to provide an import permit for shipping to Canada
Shipping to UK
The buyer is required to provide PEACH document (Procedure for Electronic Application for Certificates) from the UK government. Shipping to EUROPES and some countries requires taxes to be paid by the buyer around โฌ 150 for custom clearance but the amount depends on the destination country. Customs will retain the plants if it is not fulfilled. For other countries, please check to customs or ministry of Agriculture policy in your country. Indo Tropical Plant will assist you with this particular process.
