10/22/2026
THE CUSTOMER IS ALWAYS RIGHT… RIGHT? 👀🎙️
If you run a small business, work in retail, or have ever dealt with a difficult customer, this episode is for YOU.
On Episode 26 of Small Business, Big Life: Inside Fort Orange General Store, Joe and Erica are talking about the uncomfortable side of entrepreneurship: when customer service crosses the line and why standing up for yourself and your team matters.
We’re recapping Hounds of Halloween in Downtown Albany 🐾, sharing what great leadership looks like at a local business, and getting real about a difficult customer interaction at Fort Orange General Store.
Because there’s a difference between listening to your customers and accepting disrespect.
We believe in kindness, empathy, and supporting small businesses. But the people behind the counter deserve that same respect, too. 🧡
🎧 EPISODE 26 IS LIVE!
Listen to Small Business, Big Life: Inside Fort Orange General Store wherever you get your podcasts.
Support local. Shop small. And let’s talk about it!
👇 THE QUESTION IS: Is the customer always right? Tell us your experience in the comments!